Topics to be Covered:
- Pinterest (US), Trade Me, WorkCover Queensland, MLC Life Insurance, BT Financial Group, Department of Health QLD, Minter Ellison, MYOB, UBank, Caltex, GM Holden, IAG, Bupa, Department of Planning and Environment, NSW, Department of Transport and Main Roads, Suncorp, NAB, Momentum Energy, Australian Unity, ANZ Australia, Myer, Melbourne Cricket Club, Essential Energy, Transurban, Energy Queensland, Foodco Group Pty Ltd, Vicinity Centres, Yarra Valley Water, LION, Sunsuper, South East Water, CUA, O'Brien Glass Industries, Toyota Finance Australia Limited, Aon Hewitt, breakthru, City of Boroondara, LUSH Fresh Handmade Cosmetics
KEY THEMES FOR 2018
HUMAN CENTRED DESIGN: Learn how human centred design can impact the outcome of business strategy.
CONTACT CENTRES: Delivering a connected channel strategy by harnessing the voice of the customer to define product design, engagement and retention strategies.
DIGITAL TRANSFORMATION: Meeting the needs of the digital consumer by developing tailored experiences and products
AI: Cutting through the AI debate - delivering better customer service through AI and augmenting experiences.
DATA and ANALYTICS: Your true competitive advantage lies in your customer data and understanding how you can derive value from it to create personalised experiences. Learn how to find the insights that matter.
WHY INVEST YOUR TIME?
21 Case Studies - Hear from the region's leading customer experience professionals as they share their insights on creating empathy with customers, human centred design and employee experience. See how organisations are aligning business objectives to strategic customer initiatives.
AI and Data Analytics Day - Dive deep into the DATA, ANALYTICS and AI space and hear Case Studies on the importance of data and analytics in delivering improved customer outcomes. The day will also provide a platform for discussions around digital transformation, the role of the contact centre and the evolution of AI.
3 Tailored Tracks - You will have the opportunity to tailor your agenda and choose between 3 dedicated tracks specific to your learning needs on either human centred design, proving ROI or employee experience. Each track will include discussion groups and a dedicated case study.
Bring the team! We are offering competitive group discounts for teams of 3 or more.
Contact us for more details.
For Sponsorship/Exhibition opportunities please get in touch at:
8:00 am - 5:00 pm
|Contact Person:||Corinium Team|
|Organizer State/Province: (Outside US)|
|Organizer Phone||+61(02) 89166161|
|Structural makeup||Data not provided|
|Host Sponsor; Other Sponsors||Corinium|
|Event Site/Venue||Park Hyatt Melbourne|
|Event sold out?||No|
|Multiple locations or dates?||No|
|Statistics available for most recent event held in:||NA|
|Average number in event attendance of:|
|Number in attendance of:|
|Is Registration contact information the same as Organizer Contact above?||NA|
|Registration Contact: |
|Registration E-Mail: |
|Registration Phone: |
|Registration Fax: |
|Web Page ||https://go.evvnt.com/176425-1?pid=5188|
|Can one register for your CE on your web site?||NA|
|Can registration be made by snail (regular) mail?||NA|
|Online housing reservations:|| |
|Do you have additional written or AV materials for sale?||NA|
|If so, are they available for non-attendees as well as those attending?||NA|
|Is full tuition necessary to ensure registration?||NA|
|Will there be shuttle service available?||NA|