· HUMAN CENTRED DESIGN: How human centred design can impact the outcome of business strategy.
· CONTACT CENTRES: Delivering a connected channel strategy by harnessing the voice of the customer to define product design, engagement and retention strategies.
· DIGITAL TRANSFORMATION: Meeting the needs of the digital consumer by developing tailored experiences and products
· AI: Cutting through the AI debate - delivering better customer service through AI and augmenting experiences.
· DATA and ANALYTICS: What equals value in CX terms any how do you measure success and ROI?
BENEFITS OF ATTENDING:
· Network with 100+ CCOs and senior customer experience professionals over the course of a discussion-focused agenda which will equip you with the knowledge and relevant tools to bolster your customer experience strategies.
· Personalise your event experience by choosing from a range of streams, interactive roundtable discussions and discussion groups.
· Examine the best practices in demonstrating ROI on customer experience investment and how CX leaders are overcoming barriers to measure value, embed customer-centric culture, engage staff and create exceptional customer experiences.
· Discuss the next frontier for customer service excellence? Reviewing the latest trends in the technological landscape and assessing the impact of digital, human centred design and AI
Bring the team! We are offering competitive group discounts for teams of 3 or more.
Contact us for more details.
For Sponsorship/Exhibition opportunities please get in touch at:
8:30 am to 5:00 pm
|Contact Person:||Kye Ling Gan|
|Organizer State/Province: (Outside US)|
|Organizer Country||Data not provided|
|Structural makeup||Data not provided|
|Host Sponsor; Other Sponsors||Kye Ling Gan|
|Event Site/Venue||Hilton Auckland Quay Street|
|Event sold out?||No|
|Multiple locations or dates?||No|
|Statistics available for most recent event held in:||NA|
|Average number in event attendance of:|
|Number in attendance of:|
|Is Registration contact information the same as Organizer Contact above?||Yes|
|Web Page ||https://go.evvnt.com/219084-2?pid=5188|
|Can one register for your CE on your web site?||NA|
|Can registration be made by snail (regular) mail?||Yes|
|Online housing reservations:|| |
|Do you have additional written or AV materials for sale?||No|
|If so, are they available for non-attendees as well as those attending?||NA|
|Is full tuition necessary to ensure registration?||No|
|Will there be shuttle service available?||NA|