Chief Customer Officer New Zealand 2018 (description)


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Address:147 Quay Street Auckland, , New Zealand 1010
Event dates:8/1/2018 - 8/2/2018 (This event has already taken place)
Event web site:
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Topics to be Covered:

  • Rachael Powell
  • Chief Customer and People Officer
  • Xero (Australia)
  • Rod Snodgrass
  • Chief Customer Officer
  • Vector
  • Trent Mankelow
  • Chief Customer Officer
  • Trade Me
  • Baruch Ter Wal
  • Chief Customer Officer
  • Performance Lab Technologies
  • Stephanie Charles
  • Chief Customer Officer
  • Star Now
  • Jo Kelly
  • Chief Marketing Officer
  • UBank (Australia)
  • Dave Simmons
  • Chief Operating Officer - New Business
  • Tourism Holdings Limited
  • Tracy Smithers
  • Director of Customer and Direct Response
  • Westpac NZ
  • Susanne Stevenson
  • Director Customer Futures and Insights
  • IAG
  • Neville Williams
  • Director Community and Services
  • Waikato Regional Council
  • Ayela Thilo
  • Director
  • Customer Experience
  • Bupa (Australia)
  • Regan Savage
  • Marketing Director
  • Trade Me
  • Campbell Wright
  • General Manager Contact Centres
  • ANZ (Australia)
  • Susan Parkes
  • GM Customer Central
  • Auckland Transport
  • Meghan White
  • GM of CX UX Experience and Design
  • Spark NZ
  • Dougal Swift
  • General Manager Membership and Brand
  • AA NZ
  • Skye Nicholls
  • General Manager
  • Customer Experience
  • Canon New Zealand Ltd
  • Ebenezer Banful
  • Customer Experience and Insights Manager
  • Yarra Valley Water (Australia)
  • Richard Allen
  • Customer Experience Enterprise Manager
  • IAG
  • John Lao
  • Customer Experience Design Manager
  • Spark NZ
  • Business and Economics
Organizer phone:610289166161
Offering type:Conference
Specialty:Data not provided
Event frequency:Never
First Meeting:
Total events:
Est. attendance:
Target audience:Any
Other target audiences:
Host Sponsor:Kye Ling Gan
Est. # of exhibitors:
Currency:US Dollars
CE Credits:
Organizer URL


Key Themes:
HUMAN CENTRED DESIGN: How human centred design can impact the outcome of business strategy.
CONTACT CENTRES: Delivering a connected channel strategy by harnessing the voice of the customer to define product design, engagement and retention strategies.
DIGITAL TRANSFORMATION: Meeting the needs of the digital consumer by developing tailored experiences and products
AI: Cutting through the AI debate - delivering better customer service through AI and augmenting experiences.
DATA and ANALYTICS: What equals value in CX terms any how do you measure success and ROI?


Network with 100+ CCOs and senior customer experience professionals over the course of a discussion-focused agenda which will equip you with the knowledge and relevant tools to bolster your customer experience strategies.
Personalise your event experience by choosing from a range of streams, interactive roundtable discussions and discussion groups.
Examine the best practices in demonstrating ROI on customer experience investment and how CX leaders are overcoming barriers to measure value, embed customer-centric culture, engage staff and create exceptional customer experiences.
Discuss the next frontier for customer service excellence? Reviewing the latest trends in the technological landscape and assessing the impact of digital, human centred design and AI

Bring the team! We are offering competitive group discounts for teams of 3 or more.
Contact us for more details.

For Sponsorship/Exhibition opportunities please get in touch at:


8:30 am to 5:00 pm

Registration Fee Details:

Main conference early bird 25 May: NZD 2099.0,
Main conference early bird 22 June: NZD 2199.0,
Main conference early bird 20 July: NZD 2299.0,
Main conference : NZD 2499.0

Other items that tuition includes:

Travel and hotel arrangements:

Contact Person:Kye Ling Gan
Organizer State/Province: (Outside US)
Organizer CountryData not provided
Organizer Phone610289166161
Structural makeupData not provided
Host Sponsor; Other SponsorsKye Ling Gan
Event Site/VenueHilton Auckland Quay Street
Event sold out?No
Multiple locations or dates?No
Statistics available for most recent event held in:NA
Average number in event attendance of:
Number in attendance of:
Target BoundariesInternational
Is Registration contact information the same as Organizer Contact above?Yes
Web Page
Can one register for your CE on your web site?NA
Can registration be made by snail (regular) mail?Yes
Online housing reservations: 
Do you have additional written or AV materials for sale?No
If so, are they available for non-attendees as well as those attending?NA
Is full tuition necessary to ensure registration?No
Will there be shuttle service available?NA
Additional notes:


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