As CX continues to drive more and more C-Suite decisions, those in charge of strategy and execution are continuously tasked to innovate in order to keep pace with the ever-changing world of customer expectations and interactions.
Through immersive and interactive formats you'll discover how other organisations are tackling high-priority challenges including Proving ROI, Employee Experience, Customer Centricity, Artificial Intelligence, Digital CX and Data Analytics.
WHAT'S NEW FOR 2018?
LARGEST EVER SPEAKER PANEL: Engage with 60+ leading minds in CX today.
MORE STRUCTURED NETWORKING OPPORTUNITIES: We have incorporated more interactive networking across the agenda with speed networking, meet the speakers lounge, discussion groups and roundtables.
AUDIENCE LED C-SUITE QandA SESSIONS: This is where it gets interesting - we give attendees the chance to lead our CCO’s and CDO’s panels, directing the flow of the conversation, and getting all their unanswered questions addressed by our expert panel members.
17 NARRATIVE DRIVEN CASE STUDIES: We’ve all heard of death by powerpoint. Now we bring you our narrative-driven case studies, where speakers will provide insights into their organisation’s CX journey, highlighting the pitfalls and strategies in overcoming them.
3 DEDICATED TRACKS:
Tailor your own agenda depending on where you are in your organisations transformation journey. Each track will be comprised of focused discussion groups and in-depth Case Studies.
Track A: ROI and METRICS
Track B: DIGITAL CX
Track C: DATA and INSIGHTS
8:00 am to 5:00 pm
|Contact Person:||Kye Ling Gan|
|Organizer State/Province: (Outside US)|
|Organizer Country||Data not provided|
|Organizer Phone||+61 02 8916 6161|
|Structural makeup||Data not provided|
|Host Sponsor; Other Sponsors||Corinium Global Intelligence|
|Event Site/Venue||Swiss˘tel Sydney|
|Event sold out?||No|
|Multiple locations or dates?||No|
|Statistics available for most recent event held in:||NA|
|Average number in event attendance of:|
|Number in attendance of:|
|Is Registration contact information the same as Organizer Contact above?||Yes|
|Web Page ||https://go.evvnt.com/247880-0?pid=5188|
|Can one register for your CE on your web site?||NA|
|Can registration be made by snail (regular) mail?||NA|
|Online housing reservations:|| |
|Do you have additional written or AV materials for sale?||No|
|If so, are they available for non-attendees as well as those attending?||NA|
|Is full tuition necessary to ensure registration?||No|
|Will there be shuttle service available?||NA|