Connected Customer: Utilities (description)


Category:Environmental Concerns/Awareness
Address:4 Landgrafenstraße Berlin, Berlin, Germany 10787
Event dates:10/8/2018 - 10/9/2018 (This event has already taken place)
Event web site:
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Topics to be Covered:

  • Alliander
  • Atco Gas Australia
  • BKW Energie
  • East Slovak Water Company
  • E.ON
  • Google
  • Irish Water
  • MVV Energie
  • Northern Irish Water
  • Octopus Energy
  • Reykjavik Energy
  • Water Utilities Corporation
  • Welsh Water
  • Conferences
  • Energy and Environment
  • Utilities
Organizer phone:
Offering type:Conference
Specialty:Data not provided
Event frequency:Never
First Meeting:
Total events:
Est. attendance:
Target audience:Any
Other target audiences:
Host Sponsor:TAC Events
Est. # of exhibitors:
CE Credits:
Organizer URL


After the success of last year's event, 2018 sees the Connected Customer: Utilities move to the ever changing city of Berlin to explore the transformational role digital innovation is playing in the utilities sector, as both established players and disruptive new-comers fight to win over new customers while maintaining a loyal customer base.

2018 brings fresh uncertainty with utility business model reforms, social and political upheaval, constant technological developments and disruption – oh and did someone mention GDPR?

The overriding message from last year's event was that individual utilities cannot weather this storm alone. To survive, the industry needs to work together. Join us this October to address the technological and the human, the strategic and the technical and, in the words of one of our 2017 speakers:

"Let's rock the digital energy revolution!"

Key Topics for 2018 include:

- Digital disruption: technology, digitalisation, and the evolving customer

- The significance of innovation, culture change and collaboration in achieving customer centricity

- Effective use of customer data and analytics to create new business opportunities

- Overcoming adversity: using technology in a crisis to help build customer trust and favourability

- Enhancing revenue collection and customer experience through cutting Edge technologies

- How 'smart homes' and 'smart services' are changing the remit of utilities and the customer utility relationship


8:30 am to 6:00 pm

Registration Fee Details:

2 Day Conference - State Owned Utility: EUR 999.0,
2 Day Conference - Privately Owned Utility: EUR 1299.0,
2 Day Conference - Solution Provider: EUR 1499.0

Other items that tuition includes:

Travel and hotel arrangements:

Contact Person:Kerry Lenihan
Organizer State/Province: (Outside US)
Organizer CountryData not provided
Structural makeupData not provided
Host Sponsor; Other SponsorsTAC Events
Event Site/VenueGolden Tulip
Event sold out?No
Multiple locations or dates?No
Statistics available for most recent event held in:NA
Average number in event attendance of:
Number in attendance of:
Target BoundariesInternational
Is Registration contact information the same as Organizer Contact above?No
Registration Contact:
Registration E-Mail:
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Web Page
Can one register for your CE on your web site?NA
Can registration be made by snail (regular) mail?No
Online housing reservations: 
Do you have additional written or AV materials for sale?No
If so, are they available for non-attendees as well as those attending?NA
Is full tuition necessary to ensure registration?No
Will there be shuttle service available?NA

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