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JoAnna Brandi (bio)

Customer Care Coach teaches the

Contact:Ms. JoAnna Brandi
Mailing Address: 7491 N. Federal Hwy C-5 #, Boca Raton, Florida, United States of America 33487
Phone:561-279-0027
FAX:561-279-9400
E-mail:joanna@customercarecoach.com
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“Very energetic!! JoAnna is amazing, she is very enthusiastic, motivational and makes me want to go back to my office and apply her ideas now!! I have more ideas from her than from all other sessions put together. She is amazing!! Thank you for the experience”.
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JoAnna Brandi & Company

Fields of Interest:

Customer Service, Emotional Intelligence, Empowerment, Leadership, Motivation/Inspiration, Corporate Culture

Most Requested Topics/Programs:

  • 21 Ways to Keep 'em Happy Keep 'em Loyal and Keep 'em Coming Back
  • Building Customer Loyalty - 21 Essential Elements in Action
  • Loyalty as a Profit Strategy
  • Doing the Basic Brilliantly
  • The Art and Science of Exquisite Customer Care
  • Managing to Thrive!
  • Inner Game of Customer Care

Recent Engagements:

  • Help Desk Institute March 2003
  • World Class Business Seminar April 2003
  • Growing Your Super Successful Small Business Conference April 2003
  • MeritDirect Co-op July 2003
  • Private Client Workshops and Presentations Jan-Aug 2003
Speaker 's Fees:$5001 to $10000
Length of presentation:Keynote to Workshops Available
Travels From:West Palm Beach FL
Travel Limits:
Target Audience:Any
AV Requirements:LCD projector, Flip Chart
Visit the Web Site of JoAnna Brandi
Expenses
Airfare: yesHotel: yes
Food: yesMileage: yes
Other:

Biography:

JoAnna Brandi is the author of "Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back" "Building Customer Loyalty - 21 Essential Elements in ACTION" and "54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World" She has been in business for 14 years. Her mission is to help create "Customer-caring" companies where the employees are motivated, the customers loyal, and the competitors nervous."

Her clients range from small entrepreneurial concerns to large multinationals. Her expertise, down to earth appeal and sense of humor always earn her ratings in the top 10% of the conferences where she speaks. She has been rated the #1 Speaker at the Inc. Magazine conference of Customer Service Strategy and #1 at the Business Direct Marketing conference. A partial client list is available at the Media Room at www.customercarecoach.com

She offers a free email tip on customer caring.

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