Reviews:

Comments

"Scott Brown is a talented and dynamic speaker who can dazzle any audience. Scott's enthusiasm is contagious. Combined with his knowledge and observations of teh business world, his message would be an asset to any meeting or conference." ~Debra Dion Krischke / Team Effort Events

We always look forward to Scott’s sessions. He consistently provides a “shot in the arm” to our existing staff, while providing invaluable information to our new team members. Scott has become an important component to our ongoing staff training. -Dave Murray, Director of Fan Services Cleveland Indians

Scott, I wanted to take a moment to thank you for the outstanding training that you provided to our frontline and supervisory employees regarding the delivery of great customer service. As a public sector employer, our employees come in contact with a variety of different customers each day (e.g., residents, contractors, vendors, utility customers, applicants, etc.). Our mission is to serve the public and it is critical that we provide the best customer service possible. This is why we asked all of our employees in the City to attend your training sessions. One of the greatest values in providing training is that it has a lasting impact on the people that attend. I am happy to tell you that nearly two weeks after your presentation, my frontline employees and supervisors are still walking into my office and discussing the positive impact of your workshops. You managed to get my supervisors thinking about new ways to manage their people and the frontline employees to think about how to approach customers from a new perspective. I believe your suggestions and guidance will have a lasting impact on the way we conduct our business. Thank you again for providing us with outstanding workshops for our frontline employees and our supervisors. -Jim Kovacs, Human Resources Manager City of Wadsworth, Ohio

I was dreading going to more training - we heard it all before. But from the minute I walked in the door I knew this was going to be different. I LOVED HIM! I could have listened to him all day. - Denise Martin

Bonz:   We have had Scott speak every quarter throuhout the year for us on a variety of Customer Service topics. He is an awesome presenter. His evaluations from the audiences he has addressed (both private and public sector mixed) continue to be most positive. We will have him back.

Tolney:   Absolutely INCREDIBLE!